We procured a BotEyes telepresence robot to allow customers to inspect the company without the need to travel to our rooms. We often participate in tenders, but the firm does not yet feature a well-known brand. Customers are not aware of our identity and often want to inspect our production. Although our production is actually at the highest level, it was difficult to display that, and we often lost tenders for this reason.
With the BotEyes robot, any customer can now look around our company, inspect machinery, equipment, cleanliness of our premises, staff work, and can drop in wherever they want to, from anywhere they are, such as in the case of business trips. Through their inspection of our production, the customer gets the impression that we are at the peak of technical progress once they see us using such advanced technologies as a telepresence robot.
Our firm consists of two structural units: a design office and a factory. The plant was built ten years after the design bureau, and free space for construction was found only an hour's drive from the main office. As the chief designer, I am often required to visit the plant for inspecting the process of assembling our developments and discussing current problems.
After we bought a BotEyes telepresence robot, I visit the plant five times lesser now. At present, without stepping out of my office, I can go around all the assembly sites and inspect the devices and assembled products, talk with people, organize meetings in the remote territory, and participate in them. I think the robot paid off in full within three months. Moreover, it became possible to solve problems at once rather than keeping them aside for another trip to the plant. Robot BotEyes is a great device. It's a pity such robots did not exist before!:-(.
Tonight, on Sunday, August 6, I had the pleasant opportunity to remotely control the operation of your mobile robot from Kiev. The impression is very unusual and pleasant; it is probably identical to the feelings experienced in the sixties by the moon rover operators, who remotely controlled its movements on the surface of the Moon from the Earth. Many thanks for the opportunity. During my "journey" through the deserted corridors of your office, I witnessed how Victor, your employee, left his office in the corridor. I drove up to him and spoke to him, told him about my impression of this development, explained why she was interested in me, how I found you on YouTube with the keywords "Skype mobile platform avatar", and how it led me to your site.
I was also pleased to know that the selling price of your product is $750.
My daughter now lives in another country along with my little grandsons far from me and my wife. We miss our grandchildren. In the mornings, when our grandchildren gather in the school kindergarten, my daughter operates Skype, so that we are close to them, so that we can talk to our grandchildren. However, she leaves the PC on the table, as she remains busy with other household chores. The kids run around the house and do not sit near the PC. Me and my wife would like to remotely control the location and orientation of the PC, so that our grandchildren are in our field of vision all the time. We can be near them, as if present in the house, thanks to such a Skype-avatar. I already wrote to my daughter about your development, and if she agrees with my proposal, we will buy her your robot through Amazon. As I told Victor during the communication session, I see other applications of your development. Skype-avatar, it seems, will help people who are remote and separated to feel closer to each other than it was possible before, if one uses ordinary Skype on a tablet, PC, or phone.
Oktyabrsky city, Bashkiria
The robot was procured by the director of the company. This is how the application of the robot describes its system administrator: "First impressions: Today, I traveled along the corridor on robot, and people were amused seeing the robot. Not everyone had seen this before, and some people were doing photos with him.
Our director is often on business trips, he drives the robot around his house, connects to him, and looks behind the house. When the house was being repaired, he supervised what the workers were doing. We mounted two WiFi points at his home, ubnt UniFi AP, for seamless WiFi."
"It was interesting to control the robot remotely from Saratov. The connection did not cause any difficulties, and the control was carried out from an android tablet. The interface is intuitive and easy to learn. It was fun to watch the quality work of the cleaning service, but I especially liked the attitude of the employees toward the "walking" robot. I had a feeling that I, as a member of the collective, was walking through the rooms when everyone was engaged in work. A thought occurred to me: "This is the future!"
"I am the vice president of an automation systems development company with 280 employees working simultaneously in five offices in different cities. I often have to gather development teams to discuss projects and solve current problems. Previously, to discuss complex issues, some employees had to come to the head office, and we spent about a hundred thousand rubles a month on this.
We have now bought three robots and hold meetings remotely. Video communication allows us to discuss the design of products, drawings, inspect experimental samples, and observe them when they are initiated."
"We have several CNC milling machines that stand on the first floor of the building, and I install the workpieces, start the machine, and go to the second floor. I used to run from floor to floor all the time to see if the machine stopped, did not stop, or if the workpiece was damaged.
With the BotEyes telepresence robot, I scan the machines with the robot without getting up from my chair. I serve three machines at once, and thanks to the fact that the robot is on wheels, I can drive up to the machine anywhere and close up to inspect how the milling cutter works, whether the coolant flows, or whether the chips are well-removed.
"Our company placed a PCB assembly in China, and the trips there are very expensive and tiresome. We tried reducing their number, but the production process often went out of our control – there was a lot of marriage.
With the BotEyes robot that we bought, we drive around the plant in China every day, observe all processes, inspect the finished products, and discuss problems with the workshop master.
"I am the deputy director of the economic department. Our company recently purchased a building in which we are conducting repairs and are going to completely relocate there. I was tired of driving to inspect the progress of the work, and I bought the BotEyes robot. Now, at any time, I can remotely drive through the entire construction site, and through Skype, I can inspect everything that contractors do and ask them questions as well.
When the construction is over, we will connect our customers to the robot so that they can get acquainted with our company without leaving their office.
"My parents live in Volgodonsk, and their grandson—my son—lives with us in Rostov. My parents call me on my mobile almost every day, asking me to Skype and call our baby. However, the kid does not want to talk with his grandfather and pose before a smartphone. He quickly gets bored and runs away, and I run like a fool behind my son and entertain the old people. Now this problem is solved! I bought a robot, BotEyes-Pad, and when my father calls me, I just connect my cell phone with Skype through the robot. My father himself, through the Internet, drives the robot and chases my son around the apartment. Everyone is happy:-).
I did not immediately buy a robot, thinking it was expensive, but now I find it very useful. I'm glad that I did not regret spending the money. Now, when my son is playing in the yard, my wife can cook in the kitchen and keep an eye on the boy. I have connected the image from the robot directly to the TV through the HDMI connector. And when we all leave together to spend time on the sea, we roll the robot around the apartment to see if everything is in order there."
""Our company has been on the lookout for experts in technical design for two years. We require a few people since we are opening a new line of business. We posted ads on “Headhunter” and “SuperJob”, but since we are in a small town, we couldn’t find the necessary specialists. We bought only one robot and hired workers in other cities, where the salary is small. Now, our remote workers are practically the same as those who are sitting in our office. They are available for communication at any time and can “walk” along the company, drive up to their colleagues, and communicate with them as ordinary employees. Full avatar!
How do I know that I need to charge the batteries?
The percentage of remaining battery power is displayed in the robot control disk in the upper left corner, at the time when the robot does not move. After a few sessions, if you pay attention to the indication of the remaining charge, you will be able to predict how soon the robot will demand the battery charge.
When the robot goes, I hear the noise from the wheels in my speakers. How to fix it?
Disable the speaker button on the computer keyboard at the time of movement of the robot.
The room is noisy and the power dynamic is not enough for a good intelligibility of the voice.
Buy BlueTooth speaker and connect it to the computer mounted on the robot. The speaker itself can be placed under the lid of the chassis of the robot to attach to his "neck" or put in any place separately from robot (Bluetooth working in distance up to 10m).
What obstacles can the robot overcome?
Without difficulties, the robot can overcome cables and wires on the floor and doors steps with a height up to 3 cm (BotEyes-Basic) and up to 1.5 cm (BotEyes-Pad and Mini).
The examples see here and here.
What will be if robot loses Wi-Fi connection while movement?
The robot will stop.
In the process of moving the robot receives commands travel through the Internet, with a frequency of once per second. If there will be the sudden disconnection, the robot stops. After restoring the connection, the robot is immediately ready for movement.
Note: if you have unstable Internet, the robot can move with little jerks, due to the above reasons.
How there is resumed the interrupted connection of the robot to the network?
It works on Windows, so the connection can be resumed by means of the OS in accordance with the user settings. It is recommended to check the "auto-connect" box and remember the password on the wireless network.
Could the robot get out of control and keep moving yourself?
The robot is equipped with a system watchdog timer that continuously with a frequency of 1 time per second tests the quality of the communication channel and the presence of an operator at the computer. In the absence of the operator or the signal for 1 second the robot stops.
What is the validity of the account and what to do if the password is lost?
The validity of the account is indefinite. In case you lose your password, you need to make a user registration again. In case of losing the serial numbers of the robot contact the manufacturer.
Where to buy new batteries?
If the robot operating time on batteries is decreased up to unacceptable values, the user can replace the batteries.
New batteries are common in sale and sold in many computer stores. This is battery for uninterrupted computer power supply (UPS), voltage of 12 V and a capacity of 7.2 a-h.
You can remove the battery from the robot, read the specifications on the label and purchase the same.
What if the robot whistles, like a microphone when setting up at the concert?
This is a phenomenon of acoustic feedback. It is exist only in the case where the robot is controlled from a close distance, when a sound from dynamics of the robot reaches the microphone of the control device.
You can take the following actions:
- increase the distance between robot and gadget ;
- turn off the microphone or speaker on your controlling device
How long does a BotEyes take to charge when I first receive it and take it out of the box?
The BotEyes is supplied in fully charged condition, so you can use it directly. Fully charging your BotEyes takes about 8 hours. The charging percent you can see in left-top corner of robot control disk.
Can we see on TV-set the remote place?
There are two options:
a) if your TV has Skype (it is available in all modern TVs), you can simply connect TV to remote robot;
b) you can use HDMI cable to connect your desktop computer or tablet to TV.
Can I use an iPhone or an iPad to drive a BotEyes?
You can use iPAD starting from OS9 version, in model iPad Pro, iPad Mini 4, iPad Air 2 and on
iPhone 7 iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 5s with iOS11,
also any Android device with Android v. 4 and above, and any desktop computers with Windows.
Can a BotEyes be used by different people at the same time? Like split screen?
Yes. BotEyes uses Skype that has video conferencing option. The wheels can be controlled by all the people connected to BotEyes at the same time.
How many BotEyes users can I have?
You can have as many people as you like use the BotEyes at different times or simultaneously.
Can I use a BotEyes while it is charging on the charging dock?
Yes, video and audio data can be transmitted while the BotEyes is on the dock.
Does the BotEyes auto-park?
Yes. The geometrical shape of dock station allow user to approach to dock at angle from -45 to +45 degrees and after that robot goes yourself in needed place. You can find the correspondence video in YouTube BotEyes channel.
I live outside of the United States, can this still work where I am?
Yes, BotEyes can work anywhere in the world as long as you have a network connection available.
How well does this work on different surfaces? Like carpet and tile floors?
The BotEyes can be driven on any type of smooth flooring and ADA certified ramps and thresholds.
Can this work outside?
Yes, but it was designed for indoor use and shouldn't be operated near water or in rain.
How long is the battery life?
BotEyes has a 10-hour battery life.
What kind of battery does it use and can I attach a secondary battery pack to extend the battery life?
BotEyes uses a lead-acid, non-spillable battery, and modifying the BotEyes will void the warranty.
Can I show people a video on the screen?
BotEyes uses Microsoft Skype for video communications, so all the features BotEyes is exactly the same as Skype features, see Skype manual for details.
Can the camera move around or can the screen be adjusted?
The camera is placed in tablet and it can be tilted up to 120 degrees. To see around you need to use wheels moving.
Does this come with a dock or is that sold separately?
BotEyes comes with a dock, mucroUSB to iPAD, socket adapter and two power cords (USA and European). Dock station works with 110...240V, 50... 60 Hz.
Does the BotEyes have a camera mounted on the back anywhere?
The BotEyes does not have a camera on the back. The pilot can turn the BotEyes around to view what’s behind.
How much does the BotEyes weigh and can it be moved from one place to another?
It weighs 23 lb and it can be moved throughout a space as desired. You can do so by driving the device via internet or manually.
How big is the screen?
It depends on tablet you use in BotEyes. You can use tablet of any size (typical tablets has 10’ screen) and even smart phone.
Is there software available for Linux?
Yes. BotEyes uses Skype and any web browser. Both of it has Linux versions.
Can the BotEyes be used with a hotspot from my smart phone?
It can be connected to a cell phone hotspot; however, the quality of the call will be dependent on your cell phone's bandwidth and signal strength.
How easily is this to be knocked over?
The BotEyes is specifically designed to avoid accidental tipping. The main its weight is in the base, giving the BotEyes a low center of gravity and making it difficult to knock over.
Can you record your conversations on BotEyes?
Yes. If you would like to record speech or video during your BotEyes session, you will need to use a third party software, for example, Amolto Call Recorder и iFree Recorder.
How do you drive the BotEyes?
There are a few different ways that the user, or pilot, can drive the BotEyes.
a) The pilot can operate the BotEyes using the arrow keys or W, A, S, and D keys on the computer. Use the up arrow key to drive forwards, the left and right arrow keys to drive left and right, and the down arrow key to drive backward. The moving speed you can control by PagUp and PageDown buttons.
b) Click and hold your mouse (or finger if you use touchscreen) on the robot control disk. The BotEyes will drive slower if the mouse cursor is closer to the center of control disk, and faster if the mouse cursor is farther away from it.
Does the BotEyes come with a warranty?
The BotEyes comes with a one year warranty for any defective parts. After a year you can buy and replace by yourself any defective part of robot. You can call or email us for technical support.
What do I do if I have a question or problem with my BotEyes?
Please contact +7 8634 47-70-40 ext. 124 and a member of our support team would be happy to assist you.
What is the difference between BotEyes-Mini and BotEyes-Pad?
BotEyes-Mini uses Pan-Tilt-Zoom WiFi camera, but BotEyes-Pad uses tablet.
Will my BotEyes work without the annual service subscription?
Yes. BotEyes do not require any subscriptions to operate.